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Pool Placement Drive by Accenture

Published on July 2, 2014

Accenture is conducting Pool Placement Drive at Chitkara University, Chandigarh – Patiala National Highway, as per the details given under;

About the Company:-
Its world’ largest management consulting, technology services and outsourcing company and a fortune 500 company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies and collaborates with clients to help them become high-performance businesses and governments. For more details please visit www.accenture.com

Batch2013 pass out and 2014 passing out.
VenueSeminar Hall, Galileo Block,
Chitkara University

Chandigarh – Patiala National Highway
(Just 32 kms from Chandigarh on Chandigarh – Zirakpur – Banur – Rajpura Highway)
Date14th July 2014 (Monday).
Reporting Time09:00 am (sharp).
Course AllowedAny Graduate and Diploma (i.e. Both are eligible). B.E. / B.Tech. are NOT eligible.
Eligibility CriteriaMinimum 50% and above in current degree. No eligibility for 10th and 12th. No active backlog.
PurposeResponsible for supporting the Service Desk/ IT Infrastructure Monitoring/ Other Infrastructure jobs to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Provides first level support for resolution of customer’s incident. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. Job is performed with general supervision
Job Profile
  • Attains a minimum of 80.0% of working hours monthly in an available state while logged into the telephone CCVMS/ CCCI queue; must log in promptly at designated work hours.
  • Receives and logs customer problem/request/issues and ensures proper documentation.
  • Performs initial level of problem identification and attempts to resolve when appropriate; otherwise, documents all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues.
  • Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
  • Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
  • Performs follow up on all incidents with customer to ensure customer satisfaction.
  • Develops and maintains knowledge of the problem tracking software and database.
  • Develops and maintains knowledge of customer and customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements.
  • Develops and maintains technical skills and understanding of CIO Technology Services to achieve goal of 80% problem resolution.
  • Works on project work as appropriate. Provides support for new business transition activities as required.
  • Provides input for development and maintenance of departmental procedures, incident reports and other customer projects as required.
  • Seeks opportunities to improve knowledge, skills and performance and is receptive to constructive criticism
  • Works independently and maintains a high-degree of professional conduct at all time.
Job LocationBangalore (majority), Kokatta and Pune
PackageINR Rs. 1,95,300/- per annum
Selection Process
  • Group Discussion
  • Voice & Accent Round
  • Aptitude Test
  • HR Interview
JoiningJoining will be in the month of August 2014.
Documents to be carried for the event (original & one set of photocopies): 1. Resume
2. Education all year mark sheets for the highest degree attained / pursuing.
3. Education degree certificate (if course is completed)
4. Government issued photo ID card
5. If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
6. Valid Indian work permit (if applicable)

THERE WILL BE ON THE SPOT REGISTRATION, ALSO.

Students would have to make their own Boarding, Lodging and Transportation arrangements.

For online registration please Click here latest by 08th July 2014.

Kindly inform your other friends (of other colleges also, if they are eligible and interested).

Wishing you all the best…

Team
Chitkara University – Office of External Affairs

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