Pool Placement Drive by Top IT Company
Top IT Company is conducting Pool Placement Drive at Chitkara University, Chandigarh – Patiala National Highway, as per the details given under;
| Year of Graduation | 2014 and 2015 pass out. |
| Date | Would be informed to the shortlisted students. |
| Venue | Exploretorium, Chitkara University Chandigarh – Patiala National Highway (Just 32 kms from Chandigarh on Chandigarh – Zirakpur – Banur – Rajpura Highway) |
| Reporting Time | 09:00 am (sharp). |
| Course Allowed | Any Graduate |
Roles & Responsibilities:
- Working from a standard protocol and utilizing documented processes to respond to customer issues.
- Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
- Deal with a wide range of products using a powerful information database
- Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand.
- Flexible to work in shifts.
- Good Communication skills are required – Voice process.
Knowledge and Skills:
- Articulate in excellent written and verbal communication skills.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Demonstrated problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, esupport, e-chat, or similar.
- Familiarity with computer technology.
Desirable:
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Education requirements:
| CTC | INR Rs. 2.40 – 4.50 LPA + Shift allowances |
| Experience | 0 – 5 years |
| Selection Process | Group Discussion + Written Test + (Soft Skill +Technical Round) + HR Interview |
| Job Location | Bangalore |
ON THE SPOT REGISTRATION WOULD NOT BE ALLOWED.
NOTE: Candidates are expected to carry 02 hard copies of their resume, 02 pass port size photos, College ID proof, DMCs / Certificates from 10th onwards along with them.
Students would have to make their own Boarding, Lodging and Transportation arrangements.
For online registration please Click here latest by 11th August 2015 (Tuesday).
Kindly inform your other eligible friends of other colleges.
CHITKARA UNIVERSITY DO NOT CHARGE ANY REGISTRATION FEE / APPLICATION FEE.
Wishing you all the best…
Team
Chitkara University – Office of External Affairs
